Term & conditions
PAYMENT AND SHIPPING
ARTIGIANI ships worldwide. All orders abroad are shipped via DHL Express, In Israel small items are shipped via Israel Post Office and big items by Alex transportations.
Shipping takes approximately 72 hours (business days), but some orders take longer due to our handmade process.
Shipping via DHL Express takes normally 72 hours (business days) once they picked up the package,
Shipping via Israel post will arrive door to door in approximately 72 hours (business days) only in all the following cities, if your city is not shown in the list below the package will arrive at your nearest post office and you will get a message from the office that your package is waiting for you at the post office. For any question please contact Israeli post office number +972-3-617-0500 or call us for forward questions +972-3-683-9796.
We require a phone number to complete the shipping process. Please be sure to provide us with the most specific address possible to optimize shipping.
* Import fees are not covered by ARTIGIANI.
In stock items are processed within 3 business days of your order. Once they are processed, please allow 3 business days for shipping.
If you want your order by a certain date or overnight shipping, feel free to contact us so we can organize it for you. Email us at [email protected].
We accept most major credit cards such as: visa, Mastercard, American express and Discover. We do not accept PayPal
If you need any assistance, please reach out to us via email at [email protected]
*ARTIGIANI LTD reserve the rights to decline payment in any fraud verification process.
Every ARTIGIANI purchase shipment is 100% insured.
*ARTIGIANI LTD has the right to cancel any order due to the company’s regulations.
RETURNS AND EXCHANGES
It is important to us that you will be happy with your products. We accept returns and exchanges within the first 14 days from when you receive your order. The item must be returned in perfect, unused condition in its original packaging, by registered mail only. Exchanges and Refunds will be issued minus shipping charges, fees, handling fees, and customs, after we have received the package back in perfect condition. Please note that custom orders are non-refundable and non-returnable. If you would like to make a return or exchange, please contact us at [email protected]
We take responsibility for all repair of our products excluding fracture, scratches, and loss. If you bought an item in our shop or web shop that needs repair, please contact us by phone or e-mail. The repair is free of charge; the costs of shipment are not included.
Note that our repair work is done to very high standards and if the item is repaired elsewhere, we no longer offer the warranty. Please let us know if your item needs repair before you send it back to us.
Please mail (registered mail only) the item back to us for repair. Once the product is received, repair takes up to 45 business days.
ARTIGIANI Customer Service Department
To: ARTIGIANI AND CRAFTS
24 Alfassi street Tel-Aviv, Israel
Zip code: 6607724
Email: [email protected]
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We share this information with DHL for shipping purposes. DHL is an internationally recognized, secure shipping method that we are confident in working with.
When you browse our online store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We also track website usage such as click rates. Collecting this information also helps us to verify online user security.
With your permission, we may send you emails about our store, new products and other updates for email marketing purposes. We aim to benefit you with these emails. If you wish, you are able to opt out of ARTIGIANI emails at any point. Simply click the “unsubscribe from this list” link at the bottom of any email.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, if you change your mind, you may withdraw your consent. This indicates that you are withdrawing your consent for us to contact you, use or disclose your information. Withdraw your consent by contacting us at [email protected]
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
word press / woocommerce
Our online store is hosted on WooCommerce / WordPress Inc. They provide us with an e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce / WordPress data storage, databases and the overall WooCommerce / WordPress application. They store your data on a secure server behind a firewall. WooCommerce / WordPress is Level 1 PCI DSS Compliant
If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and our service providers.
For more information, you may also read WooCommerce’s Terms of Service or Privacy Statement
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Please note that certain providers may be located in or have facilities that are located a different jurisdiction than yours or ours. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and which pages the users view. This information is used for business development and UX/UI improvement only. To opt out of Google Tracking, visit their opt-out page.
To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SOCIAL MEDIA SECURITY
We encourage ARTIGIANI customers to interact with us on our social media platforms. This includes Facebook, Instagram, Youtube and Pinterest. While interacting with ARTIGIANI’s accounts on those platforms, the user is subject to each individual platform’s privacy/data policy. To see these policies, please see the following links:
AGE OF CONSENT
By using this site, you verify that you are of or above the age of consent in the state or province of residence that you are visiting the website from. You also verify that you have given us your consent to allow of your minor dependents to use this website.
If our store is acquired or merges with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we use to create advertisements on third party sites.
European Union Residents’ Privacy Rights
If you are a resident of the European Union (“EU”) or the United Kingdom (“UK”), you may have certain additional rights, as detailed below. For purposes of this notice, “personal data” has the meaning ascribed in the EU General Data Protection Regulation, which can be viewed here.
1. PROCESSING BASES AND CONSEQUENCES
To process your personal data, we rely on the following legal bases:
- For the performance of a contract we have with you (such as if you use our services to purchase a product from our Site, we’ll use your information to fulfill your order).
- For compliance with a legal obligation to which we are subject (such as tax obligations and when we are obliged to comply with lawful requests from competent authorities such as law enforcement).
- For the purposes of our legitimate interests (such as tailoring your experience on our Site and for fraud detection), provided that such processing does not outweigh your rights and freedoms.
The processing may also be pursuant to other applicable legal bases for data processing, especially provisions set out by particular Member State law. To the extent that a legal ground described above would not apply to processing of your Personal Information by us, we will seek your consent for such specific purpose in accordance with applicable law.
2. YOUR RIGHTS
To the extent a specific element of our processing of your Personal Information relies upon your consent, you may withdraw such consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal.
If you wish to object to the processing of your personal data on the basis of legitimate interest and no opt-out mechanism is available to you directly, please send your request to [email protected].
If you do not provide us with certain portions of your personal data, we may not be able to fulfill the requested purpose of collection, such as to respond to your queries or to provide our Site to you. However, unless otherwise specified, not providing your personal data will not result in legal consequences for you.
Additional data privacy rights: Below please find information on additional rights you may have under applicable law:
- Access: You may request that we confirm whether or not we are processing your Personal Information. If we are, you may request a copy of your Personal Information, which we will provide free of charge, together with information about the such processing, such as the purposes of the processing and the categories of Personal Information concerned. However, this is not an absolute right and the interests of other individuals may restrict your right of access. For further copies, we may charge a reasonable fee based on administrative costs. We may decline requests which are excessive, particularly if repetitive.
- Rectification: You may edit some of your Personal Information in your Site account. You may also ask us to change, update or fix your personal data in certain cases, particularly if it’s inaccurate.
- Erasure: You may request the erasure of your personal data.
- Restrict Processing: You may ask us to restrict the processing of your Personal Information under certain circumstances, such as if your Personal Information is inaccurate or unlawfully held.
- Data portability: You may ask for a copy of the Personal Information you provided to us in a structured, commonly used and machine-readable format and you may have the right to transmit this data to another entity.
- Object: You may object to the processing of your Personal Information on grounds relating to your particular situation under certain circumstances, for example for direct marketing. If you have a right to object and you exercise this right, your Personal Information will no longer be processed for such purposes by us, unless there are overriding compelling legitimate grounds for the processing or as otherwise provided under applicable law.
Please note that these rights may be limited under applicable laws.
Please note that we may need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to your request, or for other purposes as required or permitted by applicable law.
3. INTERNATIONAL TRANSFERS
Your Personal Information may be transferred to and processed by recipients that are located inside or outside the European Economic Area (“EEA“). For recipients located outside of the EEA, some are certified under the EU-U.S. Privacy Shield and others are located in countries with adequacy decisions (see list here), and, in each case, the transfer is thereby recognized as providing an adequate level of data protection from a European data protection law perspective. Other recipients might be located in countries which do not provide an adequate level of protection from a European data protection law perspective and for which we will base the transfer on appropriate safeguards, such as standard data protection clauses adopted by the European Commission or by a supervisory authority, approved codes of conduct together with binding and enforceable commitments of the recipient, or approved certification mechanisms together with binding and enforceable commitments of the recipient. You may request a copy of such appropriate safeguards by contacting us at [email protected].
ARTIGIANI is permitted to revise these Terms and Conditions at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis, and agree to the current Terms and Conditions as posted here and updated from time to time.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at [email protected]
For any other customer service concerns, email us at [email protected], or call us at +972-3-683-9796.
FREQUENTLY ASKED QUESTIONS
HOW & WHERE ARE YOUR PRODUCTS MADE?
All of our products are handmade in our workshop in Tel Aviv, Israel. To see more behind the scenes, check out the page WORKSHOP and Instagram account @artigianidesignandcrafts
HOW LONG DOES SHIPPING TAKE?
For all shipping information, please see our Shipping section.
DO YOU TAKE ORDERS OVER THE PHONE AND VIA EMAIL?
Sure! Whatever’s easiest for you. Feel free to email or call us regarding any product you are interested in. Email us at [email protected], or call us at +972-3-683-9796
HOW DO I CHECK ON MY ARTIGIANI ORDER?
Once we receive your order, you will get an email confirmation and a package tracking number. To request any additional information, please contact us at [email protected]
HOW CAN WE MAINTAIN OUR ARTIGIANI PRODUCTS ?
Do not use cleaning products such as bleach, detergents, or assorted oil and grease removers. To clean the surface of the piece, you should use a lightly damp cloth.
For long term maintenance, Bee’s wax is recommended. The wax is available for purchase at the Artigiani Gallery. To request any additional information, please contact us at [email protected]
HOW DO I INSTALL YOUR PRODUCTS ? DO I NEED TO BUY COMPLEMENTARY ITEMS FOR THE INSTALLATION ?
All our products come with a custom installation kit adapted to the product you ordered, includes everything you need for the installation. To request any additional information, please contact us at [email protected]